Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with British Cutlery. We are committed to delivering your order quickly, safely, and with the care it deserves.

Order Processing

  • All orders are processed and dispatched within 1–3 working days.

  • Orders placed on weekends or UK public holidays will be processed on the next working day.

  • You will receive a shipping confirmation email once your order has been dispatched.

Personalised Orders

If you have selected personalised engraving or gift wrapping, your order will still be prepared and dispatched within our standard 1–3 working day processing time.

Please double-check your engraving details before placing your order, as personalised items cannot be changed once production has begun.

UK Delivery

  • Free UK Standard Delivery on all orders Above 90£.

  • Orders are shipped using trusted courier partners.

  • Tracking information will be provided where available.

Delivery times begin after your order has been dispatched and may vary depending on your location.

International Shipping

We currently ship to selected international destinations.

Shipping costs and estimated delivery times will be calculated at checkout based on your delivery address.

Please note that international customers are responsible for any customs duties, import taxes, or other fees charged by their local authorities.

Delivery Delays

While we aim to deliver every order on time, delays may occasionally occur due to courier disruptions, adverse weather, customs processing, or other circumstances beyond our control.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we'll be happy to assist.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

We cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Where possible, include:

  • Your order number

  • Photographs of any damaged packaging or products

  • A brief description of the issue

We'll investigate the matter promptly and work towards a suitable resolution.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

We aim to respond to all enquiries within 1 business day.